Privacy Policy

Privacy Policy of Trekking Mate Private Limited Effective Date: 01/01/2025

Trekking Mate Private Limited values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. By using our Site and services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect We collect the following types of information when you interact with our Site or use our services:

Personal Identification Information:  Name  Email address  Phone number  Address  Payment details (if applicable)  Any other information that you provide voluntarily when using our services

Non-Personal Identification Information:  Browser type and version  IP address  Device information  Location data  Pages visited on our website  Time and date of visits  Referring website URLs

2. How We Use Your Information We use the information we collect for the following purposes:  To provide you with our trekking and travel services  To process your bookings, payments, and other transactions  To improve our services, website, and customer experience  To send you marketing communications (only if you have opted in to receive them)  To comply with legal obligations in Nepal and international laws applicable to our operations

3. How We Protect Your Information We take the security of your personal information seriously and implement various security measures, including encryption, firewalls, and secure data storage practices, to protect your data. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing of Information We may share your personal information with third parties in the following situations:

 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting, email service providers, and marketing partners.  Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.  Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Your Rights As per Nepal’s data protection laws and applicable international privacy regulations, you have the following rights concerning your personal data:  Right to Access: You can request access to the personal data we hold about you.  Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request corrections.  Right to Erasure: You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.  Right to Restriction: You can request a restriction on how we process your personal data under certain conditions.  Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes. If you would like to exercise any of these rights, please contact us at the information provided below.

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us improve the functionality and usability of the Site. You can control or disable cookies through your browser settings, but please note that some features of the Site may not function properly without them.

7. Third-Party Links Our Site may contain links to third-party websites or services that are not owned or controlled by Trekking Mate Private Limited. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make updates, we will revise the & "Effective Date" at the top of this policy. We encourage you to review this policy periodically for any updates.

10. Contact Us If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at: info@trekkingmate.com (Trekking Mate Private Limited)

This Privacy Policy is compliant with the applicable data protection laws in Nepal and other relevant international privacy regulations.